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The address Field does not accept my address

Helene Aug 11, 2017 01:38PM EDT

Hi, I am in Canada, Toronto. I was entering the listing information to list my property on your website, when I could not add my address, it did not accept it. Is it because it is in Canada and it doesn't recognize Canadian addresses? What am I doing wrong? Please advise,
Thanks,
Helene

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David Aug 14, 2017 05:18AM EDT Kid & Coe Agent

HI Helene,

Thanks for your note. We are sorry that you are having issues entering your address onto the site.

In order to proceed and submit your application, please enter an address nearby that is accepted and make a note of your actual address in the application. We will then correct this when your application is accepted.

Please let us know if we can assist further.

Best wishes

David

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Alice Sep 05, 2017 12:13PM EDT
Hello, I'm having the same problem. I'm trying to enter a UK address. I've tried all different combinations and solutions, so it won't accept anything. I can't move onto the next section without entering this field, so am giving up for now. Thanks, Alice
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David Sep 06, 2017 03:59AM EDT Kid & Coe Agent

Hi Alice,

I’m sorry the site is problematic for you. In a small number of cases – if you live on a new road or if your address is hard to find on Google Maps – our address input section does not accept it. That’s not the case for you – I’ve looked – so it’s a bit odd.

We can troubleshoot at this end to fix that issue. More importantly, are you happy with the information you’ve provided to this point? I can hit ‘apply’ at this end on your behalf if so.

Thanks,

Laura

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Jason Stanwood Aug 01, 2018 02:53PM EDT
My Hawaiian address on a 50 year old street is not accepted by your system
how can we move forward here?
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David Aug 02, 2018 08:50AM EDT Kid & Coe Agent

Hi Jason,

We are sorry the site is problematic for you. In a small number of cases – if you live on a new road or if your address is hard to find on Google Maps – our address input section does not accept it.

If you can enter an address nearby that does work and note in your correct address in your application, we will update it from this end when your application comes through.

Kind regards

David

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