Support Center

Policies

  • Security Deposit Policy

    We expect all guests to treat host properties responsibly and respectfully during their stay, but we also unde...

    May 31, 2018 09:33AM EDT
  • Standard Cancellation Policy (Kid & Coe Rentals)

    In most cases, guests can cancel up to six weeks before arrival for a full refund, less a cancellation fee of ...

    Jul 22, 2019 12:51PM EDT
  • HOST Payment Policy - Private Host

    When you accept a booking and the check in date is more than 6 weeks away, we take 30% of the total cost of th...

    Aug 10, 2017 10:57AM EDT
  • HOST Payment Policy - Professional Partners

    When you accept a booking and the check in date is more than 6 weeks away, we take 30% of the total cost of th...

    May 31, 2019 06:12AM EDT
  • HOST Payment Policy - Hotels

    When you accept a booking and the check in date is more than 6 weeks away, we take 30% of the total cost of th...

    Aug 10, 2017 10:57AM EDT
  • Cancellations by a Host

    Host Cancellation fee. If you cancel a booking that you have already accepted, $/£/€150 will be deducted from ...

    May 02, 2019 02:29PM EDT
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