Support Center
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How do I search for a property?
Search by destination (city or neighborhood) or travel dates to find all the available or tentatively availabl...
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Can I ask the host a question before submitting a reservation request?
Absolutely. On every property page you will find the “Contact Host” button. We make sure each question is rece...
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When do I pay?
Upon submitting a booking request, we ask you to provide your credit card details. If a host accepts the reser...
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Kid & Coe Guest Fees
Guests pay a booking fee ranging from 3-15% which is added to the guest payment. The exact percentage for the ...
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What happens if I have to cancel my booking?
In most cases, guests can cancel up to six weeks before arrival for a full refund, less a cancellation fee of ...
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My host cancelled my reservation. What should I do?
In the rare event that a host cancels your reservation before your check in date, we email you to let you know...
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Where can I find the details of my reservation?
Once your booking is confirmed and your payment has been processed, you can log into your Kid & Coe accoun...
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How do I communicate with the host?
Before booking: If you are browsing properties and have questions regarding a home, you are able to communic...
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How do I get keys from the host?
Every host has a system for key exchange, which they will communicate to you directly after booking is confirm...
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When can we check in?
Check-in times vary by property. Check-ins typically take place during the afternoon or early evening, but it ...