Support Center

ID Verification Best Practices

Last Updated: Aug 30, 2019 10:34AM EDT
Here are some tips for successfully verifying your identity on the site:
(NOTE: Onfido recommends taking live photos for facial recognition and documents over uploading from a desktop or mobile device for successful verification)
  • Document photo best practices
    • Take the photo on a flat surface with natural lighting
    • Ensure all text is legible on the document
    • Do not obscure any text 
    • Limit glare / blur on the photo
  • Facial Similarity:
    • Ensure only your face is in the frame
    • Do not blink in the photo
    • Do not cover any portion of your face
The following documents are supported:

If you have any problems uploading your documentation or verifying your identity, please contact
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