Support Center

How and when should I verify my identity on the site?

Last Updated: Sep 11, 2019 07:09AM EDT
When you log into the site, you will see the ID verification pop up appear, asking you to verify your identity.  This is optional, but if you are not when you submit a booking request for a stay through the site, you may be asked by a host to verify your identity before they accept your booking.

There are 2 options available:

1. Verifying via a Desktop:  If you are signing up, logging in or submitting a booking request via a desktop/laptop, you can either upload documents directly from your desktop or use your desktop camera to take a photograph of your documentation.  You will need your camera enabled to take a selfie in order to submit the information required for ID verification.

You will also be given the option to photograph your documents and take a selfie directly from your phone by clicking 'Need to use your mobile to take photos' and following the on screen prompts.

2.  Verify via a mobile device:  If you are signing up, logging in or submitting a booking request via a mobile device, you will be asked to take a photo of your documentation and also to take a selfie.

You can see if you are verified by logging in and clicking 'Dashboard> Your Profile'.  A blue tick rosette - Verified User' means you are verified, and yellow hazard triangle - 'Verify Your Account' means are not.

NOTE: Onfido recommends taking live photos for facial recognition and documents over uploading from a desktop or mobile device for successful verifications
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