Support Center

What happens if there is a cancellation?

Last Updated: Apr 09, 2019 09:23AM EDT
When an exchange is confirmed,  $/£/€150 will be charged to each host as an ‘Exchange Fee’. This covers ‘Cancellation Protection’ (& the Community Protection Plan for Private Host Properties). If a host wishes to cancel an already confirmed exchange, full details must be sent to the guest and also team@kidandcoe.com.
 
Reasons for cancellations will need to be backed up with supporting proof from the host who is cancelling an exchange and must be submitted to Kid & Coe.

Note: Only the host who had their exchange cancelled can make a claim for compensation to cover the cost of lost flights or flight changes.  The maximum amount payable in the event of this type of claim is $2000 (with a $250 deductable excess).
 
team@kidandcoe.com
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