Support Center

Standard Cancellation Policy

Last Updated: Aug 10, 2017 11:00AM EDT

In most cases, guests can cancel up to six weeks before arrival for a full refund, less a cancellation fee of $/€/£ 150. For cancellations that are notified at 6 weeks prior to arrival or less, it is up to the discretion of the host to offer a refund or reschedule the stay for alternative dates.

It is important to note that when 100% of the payment has been made for a stay, all monies are due to the host and are not held by Kid & Coe.

Some of our hosts have their own custom cancellation and payment policies which are clearly shown in the 'Cancellation Policy' section of the property page, and via click through links on the booking page. Guests are required to have read and understood these before submitting a reservation request. By clicking 'Request to Book', guests agree to these policies. We strongly urge guests to consider travel insurance to help in the case of extenuating circumstances. 
Kid & Coe reserves the right to change these policies.

If you do wish to cancel your reservation, you MUST email your host (cc'ing team@kidandcoe.com) to notify them of your intention to cancel. We are unable to cancel a reservation in line with the applicable cancellation policy if you do not notify your host.

In the rare event that a host cancels your reservation before your check in date, your host and/or Kid & Coe will email you to let you know. There are two options available if this happens:

1) We will transfer your payment to another listing on Kid & Coe. We will help you find a suitable alternative property. As soon as you are happy with the alternative and the new host has accepted the booking, we will arrange for your payment to be applied to the new property to make the reservation live. You can then contact the host directly through the site to co-ordinate new arrival logistics, welcome at the home, etc.

2) We will fully refund you (including Kid & Coe service fees). If we are unable to find you suitable alternative accommodation, then we would offer you a full refund, including any service fees that are charged by Kid & Coe. Whenever you make a booking through Kid & Coe, We strongly urge all of our guests to take out adequate travel insurance to ensure you are fully covered for any eventuality that could occur after booking or during your stay.

The following options may be of interest to you:

http://www.allianztravelinsurance.com
http://www.travelguard.com
http://www.moneysupermarket.com/travel-insurance/

team@kidandcoe.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete