Support Center

My host cancelled my reservation. What should I do?

Last Updated: May 09, 2014 05:08PM EDT
In the rare event that a host cancels your reservation before your check in date, we email you to let you know immediately.  There are two options available if this happens:

1.    We will transfer your payment to another listing on Kid & Coe.

We will help you find a suitable alternative property.  As soon as you are happy with the alternative and the new host has accepted the booking, we will arrange for your payment to be applied to the new property to make the reservation live.  You can then contact the host directly through the site to co-ordinate new arrival logistics, welcome at the home, etc.

2.    We will fully refund you (including Kid & Coe service fees).

If we are unable to find you suitable alternative accommodation, then we would offer you a full refund, including any service fees that are charged by Kid & Coe.

Whenever you make a booking through Kid & Coe, we strongly urge all of our guests to take out adequate travel insurance to ensure you are fully covered for any eventuality that could occur after making your booking booking or during your stay.


The following options may be of interest to you:

http://www.allianztravelinsurance.com
http://www.travelguard.com
http://www.moneysupermarket.com/travel-insurance/
 
team@kidandcoe.com
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