Support Center

What happens if I have to cancel my booking?

Last Updated: Apr 09, 2019 07:26AM EDT

In most cases, guests can cancel up to six weeks before arrival for a full refund, less a cancellation fee of $/€/£150. For cancellations within 6 weeks prior to arrival, it is up to the discretion of the host to offer a refund or reschedule the stay for alternative dates. It is important to note that some of our hosts have their own custom cancellation policies which are clearly shown on their listings and guests will need to have read, understood and agreed to these before submitting a reservation request. 

We strongly urge guests to consider travel insurance to help in the case of extenuating circumstances.  

If you do wish to cancel your booking, please email your host and to let us know.
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